Volunteer Support Tools
Updated August 2025
The Volunteer Support tools are document-based AI assistants developed to support current and aspiring volunteer leaders across The Mountaineers. These tools are trained on official Mountaineers resources and policies and designed to streamline onboarding, trip/course management, committee leadership, and general volunteer support. These tools offer concise and non-technical guidance on using our website, managing rosters and events, leading activities, and locating forms and standards.
These tools support admin task management for volunteer leaders, promote consistency across branches, and ensure easier access to existing resources. They do not replace official decisions or staff consultation, and will redirect to appropriate channels when necessary. The Volunteer Support tools are accessed through OpenAi/ChatGPT's app.
Volunteer resources
- A comprehensive onboarding and resource guide for all current and aspiring Mountaineers volunteer leaders.
- Provides everything needed to successfully lead trips, run courses, and support Branch and Committee Leadership.
- Great for all questions!
Policy Guide
- A tool for volunteers to find and understand Mountaineers policies.
- Should only be used for questions about policies.
tool guidelines & FAQ
As we bring new tools into The Mountaineers, it’s important that we not only learn how they function, but also understand when and why to use them. To help you get started confidently, we’ve outlined clear guidance on how to use these tools effectively, responsibly, and in alignment with our mission.
Use these tools for reference, not final decisions. These tools pull from trusted sources, but they may occasionally misunderstand a question or misinterpret a document. All final decisions should follow a review of the actual policy documents or consultation with The Mountaineers' staff. If you’re unsure, contact Member Services at info@mountaineers.org.
current resource pages
While we’re excited to explore what these new tools can offer, we recognize that not everyone may want to transition right away, or at all. Our existing Schedule & Manage and Leader Resource pages will remain in place, ensuring you can continue working in the way that feels most comfortable and effective for you.