Take our 2018 Member & Volunteer Survey!

Every two years we poll our community to find out what's working and where we can improve. Read this blog to find out how you can participate, and what we learned from past surveys.
The Mountaineers The Mountaineers
January 17, 2018

Every two years, we invited our current, past, and future members and volunteers to participate in a community survey. We want learn about your perceptions, activities, and experiences with our club. We will compare these responses with survey data from previous years to track patterns showing how we’ve grown and changed and to identify opportunities to improve. 

Every year we have a high response rate, and we need your help to keep that up! You should receive an email from us via Survey Gizmo on January 17, but we know emails are put through the gauntlet to get to your inbox. Just in case, here's a button to get you on your way:

Take Survey

The survey is open until midnight on February 6, 2018. We want your feedback whether you are a current member or volunteer with The Mountaineers, part of the greater outdoor community, or just someone who found this blog on the Google machine. Please take 8-12 minutes to offer your feedback. 

Past Survey Results

We started conducting membership trackers in the late 90s, and made the process more formal with an org-wide survey in 2011. We followed it up with very similar surveys in 2014 and 2016 to help us understand changes over time. We also launched a special Volunteer survey in 2015 with the intent of running it on alternative years to the member survey, but in the end it made the most sense to combine it, which is what we're doing with this 2018 survey.

We really do analyze the results and your feedback really does impact our decision around where to invest resources.


In 2014, from a very high level we learned: 

  1. The Mountaineers organization is highly valued by a majority of members, with satisfaction levels and perceptions markedly improving in recent years [from the 2011 survey].
  2. There are opportunities to better serve our members through improvements in course offerings, communications, and technology.

Based on the full 2014 Membership Survey Results, we invested in a new Leadership Development Manager position to support volunteers, hired a Communications Specialist to improve our communications support for conservation and branches, and got approval for an additional investment in technology from the board. 

Our 2015 Volunteer Survey showed:

Our volunteers were generally satisfied, but that the admin work associated with volunteering was draining. Due in part to these responses, we created the Progressive Climbing Education process and added additional staff support for our volunteers. Supporting volunteers remains a critical priority for The Mountaineers, and will be called out as an investment area in our soon to be released Vision 2022 Strategic Plan.


  1. The majority of members maintained the marked improvement in satisfaction as seen in the 2014 survey. 
  2. We have opportunities to better serve our members through continued focus on diversity, improving processes and transparency to remove "red tape", and increasing course and activity offerings to give people even more opportunities to explore the outdoors, improve skills, and protect the places where we play. 


Overall, the 2016 survey (see full results) validated what we’ve been working toward with our strategic plan: building a more diverse community, continuing to improve our website technology, offering better volunteer support, and creating a welcoming space with lots of opportunity to get outside and connect.

We are making progress on the diversity front, specifically through our Mountain Workshops program. Diversity, Equity, & Inclusion is going to be a tenant of Vision 2022. Looking ahead, we seek to create easier ways for people to get involved when they have outside experience, and highlight easy paths to volunteering with us. We want everyone to have the opportunity to get outside in a positive way, and we will continue to be inspired by bringing new outdoor experiences to those in need.

We appreciate the thoughtful feedback shared with us during this process. We hope you are as excited about the future as we are!




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