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How do I login?
Near the top of every page on our site is a yellow login bar. This bar will tell you if you are logged in or out. If you are logging in for the first time, follow these rules:
Your username is your member ID#, found above your name on the address label of the monthly Go Guide magazine, or on the membership card mailed to you with your dues notice. Your password is your initials plus this member ID#.
Example: Martin Mountaineer, member #123456. His username is "123456" and password is "mm123456."
If you do not have your membership number, please contact Member Services.
My login is not working!
If your username/password is not letting you access the site, and you're sure you are typing in the correct information, you might want to look at the following items. You might have a problem with the Internet configuration. Sometimes members behind firewalls have problems logging in. The best way to check it is to temporarily turn off the firewall and see if you can log in, or examine the security settings. If those look ok, the other common problem we find is with cookies. You must enable cookies in your browser's security settings for our site to work. Either of these things can prevent access to The Mountaineers site.
If you've checked all this and still can't log in, contact Member Services.
How do I change my password?
There are two ways to create a new password.
1) After logging in, go to the "My Profile" page, click on the "Edit My Profile info" button and half way down the page, you'll see your "Login Information". Enter your new name and password.
OR
2) Before logging in, click on the "Reset my password" link. We will send you an e-mail allowing you to reset your password. This link will only work if we have your correct email in our system.
What is My Profile?
Your account is all about you. You can see what activities you are registered for, view your activity and course history, pay dues, or update your contact information.
How do I pay my dues?
Dues are owed annually based on your join date. You will receive a dues notice, electronically or via mail, two months before your dues are owed. You can either pay online or return your payment in the envelope provided via regular mail. If you choose to pay online, your account page will show the link you'll need to use. Click on the "Pay Dues" and follow the steps to complete your payment. Remember, it can take up to one business day for your dues to be fully processed.
How do I reinstate my membership online?
If you were previously a member of The Mountaineers and you wish to reinstate your membership, you are eligible to rejoin without paying the initiation fee.
If you know your username and password, login then click on the "My Profile" button. There will be a link to renew your membership.
If you don't remember your username or password, click here. You will be asked to enter your e-mail address. The system will send you an e-mail that will allow you to reset your password. Follow the instructions in the e-mail. You will then be able to renew your membership online.
If you chose not to reinstate online, and want to use either mail or fax, visit our document archives to find a downloadable membership application. On the form, check the box that says "Previous member?"
You can mail, fax or drop off this form, and it usually takes from 4 days to a week to process. If you are trying to sign up for an activity or course and time is an issue, faxing is usually your best option. Our address and fax number are on the form, and can also be found on our Contact Us page.
How do I sign the annual waiver?
Once a year, you are required to sign a "Release and Indemnity Agreement", more commonly known as the waiver. You will see a prompt for the waiver either a) when your dues are owed b) when you are registering for an activity and your waiver is, or will be, invalid on the date the activity happens. You sign the waiver online by clicking on the "I Accept" link. If you choose, you can mail, fax or drop off a signed waiver too.
How do I add family members (spouse, children) to my record?
Currently, if you are an "Individual" member and want to add family members, you must do this through Member Services. If you already have a Family membership, you can add additional members online through your account page.
How do I update my personal information?
In the "My Profile" area, you have the ability to update your name, address, contact numbers, emergency information and interests. Take a few minutes to make sure your record is up-to-date!
How do I update my enrolled in/graduated from information?
Your course status will automatically update once the course leaders finalize their online records. This may take many weeks, but check with your course leader if it doesn't show up in a timely manner. If you were a member before October 2004, there is a chance that your account page might not be 100% up-do-date with your course status. If you find that you are missing some of your course history, please do one of the following. If you have a copy of your graduation certificate (or any documentation), make a copy and send it to us. Or, if you don't have any documents, you'll need to contact the committee chair and have them send us an e-mail with your name and course status.
How do I opt out of receiving any communication from The Mountaineers?
On the "My Profile" page, click on the "Edit My Profile info" button. This will take you to another page that has your contact information on it. Halfway down the page, you'll see an "opt out" feature. Click the check box if you want to be excluded from all communications.
What are activities?
Activities are what The Mountaineers do best! An activity could be a class, a seminar, an outing, a social gathering or any one of the thousands of scheduled activities we host over the course of a year.
How do I sign up for an activity?
Use the Activity Search screen to find all current activity offerings. You can be as general or specific as you'd like, tailoring your search by destination name, leader's name, date range, activity committee or activity type (hiking, climbing, etc.)
When the search returns a list of activities, click on the name of the activity to see a description which includes distances, elevation gain, difficulty, leader's notes, etc.
If the activity is open for registration, you will see a black "Go!" button to the left of the name. Click on this and follow the instructions.
You must pay for courses and lodge stays at the time of registration. If you register online or over the phone, you will need to have a Visa or Mastercard handy. We do not accept American Express. You can pay by check, cash or money order if you register in person.
You can also register for any activity by calling Member Services (206-521-6001) or at the Seattle office.
Can I sign up for more than one activity per day?
As a policy, you are only able to go on one activity per day. There are exceptions to this rule, however. For example, you want to go on a hike during the day, then to a social activity at night. All you have to do is contact Member Services and we will help get you signed up for both activities.
How does carpooling work?
When registering for a trip online or over the phone, you will be given the option to carpool (it's not mandatory, but is recommended - and good for the planet!). You can specify whether you prefer to be a rider, driver, either or neither. Carpool assignments are usually done the day before a trip, or Fridays for the weekend outings. These assigments are available after 1:30 pm by calling, checking your profile online, or visiting the office.
We try to arrange carpools according to proximity of driver and rider (you designate your carpool area on your profile page), but sometimes there are circumstances which make this difficult. If this is the case, we will then try to put you in a carpool that still makes sense and is relatively convenient. Often, riders and drivers will pick a meeting spot, such as a Park & Ride or a restaurant parking lot.
Carpoolers are asked to inform us (via their online profile or calling the office) of any changes in their status (cancellation, arranging their own rides, etc) prior to the time we assign riders. Riders and drivers are also expected to share the costs of gas.
Mountaineers policy states that the carpool rate per passenger is 12 cents/mile. Drivers are encouraged to be fair when asking for a carpool contribution, and passengers are also expected to contribute towards the cost of any parking, passes, tolls or ferry fees.
How do I check on my carpooling assignment?
Start at your account page. Everything you are signed up for is located under "Upcoming Activities". Find the correct activity and click on the "Carpool" link. This will remind you of carpooling preferences for this particular activity. After carpooling is assigned (Fridays after 1:30 p.m.), you'll be able to see your driver/rider status and the contact information for those members in your carpool.
What is a wait list?
If an activity is full, you can place yourself on a wait list. When someone registered for the activity cancels, everyone on the wait list automatically moves up one spot. If you make it onto the activity, you should receive a notification. It is still your responsibility, however, to check your status. If you make it on to an activity and do not show up (and/or don't contact the leader), you may be restricted from future activities. You can only be on one wait list per day, and can not be registered for more than one activity, regardless of status, per day.
How do I know I'm registered for an activity?
There are two easy ways to check. 1) After your registration is complete, you should receive a confirmation e-mail. The e-mail will include the activity information for your records. You will receive an e-mail whether you are on the trip or on the wait list. You will only receive an e-mail if you register for an activity using the online system. 2) You will see your status for an activity on your Profile page, in the "Upcoming Activities" section. This is also where you'll see your carpool information.
What does "sign up with leader" mean?
The "sign up with leader" designation means that the leader prefers members to contact them directly for registration. Online registration has been disabled for these activities.
How do I cancel from an activity?
On the "My Profile" page, you can cancel from any not-for-pay activities. If the activity is designated "sign up with the leader," you must contact the leader directly to cancel. If the activity is for-pay (course, lodge, seminar), you must contact Member Services to cancel and get a refund.
Please note that there will be a $10 cancellation fee applied to every course.
What is the "Notes" field for on the registration screen?
When you register for some activities, the leader may request that you supply additional information. This can be a meal preference, t-shirt size or experience level. Also, you can use it to supply any info that you think the leader should be aware of. This field is mostly optional, and you should not enter anything here unless necessary.
What are communities?
The Communities area provides an opportunity for members to interact with each other online. The various groups represented in this area use their news section to send messages about their activities, forums allow threaded discussion topics, and the document archive is available for class material, photos, and informational pieces.
How do I post to a forum?
Within a community, you can start a new discussion in any of the established forums. From each community's home page, select which forum topic you wish to view by clicking on its name. Once inside the forum, you'll see a list of posts to that topic. If you see a post that interests you, click the linked text name of the discussion. A button near the top of the post will say "reply" if you wish to comment or add to the discussion. Note: In the interest of facilitating open conversation, we advise posting with your real name, however, you need to be aware that all posts to these discussion forums are searchable by online search databases (such as Google) and any information you list will therefore be available to a wider audience than you may intend.
What is a guest membership?
We invite you to discover just how easy it is to get outdoors with The Mountaineers, at no cost to you. By simply filling out our online form, or downloading the guest waiver, you then have the opportunity to sign up for two activities*. You have a year to take advantage of your guest membership, but why wait? Join the fun right away. Click here for more details.
*Guest activities are limited to those that do not require completion of a course. There's still plenty to do - hiking, biking, some snowshoeing outings, skiing, backpacking - as a guest. Guests can go on two activies per year before joining.
Can I trade links with The Mountaineers?
The Mountaineers welcomes your link suggestions, however, we cannot guarantee that we will incorporate them into our page. Link requests should be sent to webmaster@mountaineers.org.
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